I feel good by GraceRay

♪ Oh.. I ♥ Turtles ! ♪

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New Website coming soon join my mailing list.

Same great music, revamped pages, Kaz Hawkins is an exceptional powerhouse of Blues Music from Belfast, Northern Ireland, and I was so very fortunate to spend time with her during her first ever performances in North America, in Boston, in December 2014. A long drive that you would not normally make, unless, it was that one chance of a lifetime, so, we did it!

Kaz Hawkins Music


Hi everyone I thought I would let you know that over the next few months changes will be happening. We will be leaving wordpress for a hot new website of our own which has been a long time coming. We want to give you the opportunity to come with us by joining our mailing list so that when we move we can let you in on whats happening. Below you will see a little form to contact us with your email address privately so we can add you to our list. In the meantime apologies for any missing content or lack of posts but please follow us on FACEBOOK and TWITTER in the meantime.

Love from Kaz, Nick, Michael & Ross.

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Boston here I come!

I missed this to Reshare, and tonight is the LAST CHANCE for Boston to see Kaz HAWKINS
DO NOT MISS IT! Jamaica Plains (JP) at the Milky Way (Bellaluna) Lounge, starts at 9PM, don’t think about getting in at 9, show up early, she can pack them in, and she is amazing. Hurry over now.. #Boston

Kaz Hawkins Music

Hey everyone, I thought I would send out this post before I head of to Boston on Monday 1st Dec. Currently its Thanksgiving across the USA and I feel I really should be joining in with them for I have so much to be thankful for. This trip as an ambassador for arts in Eastside is a great honour and one I will never forget. East Belfast Partnership have supported my music for the past 3 years now and they are the reason I am making my USA debut. I still pinch myself every day as I am so grateful that so many put faith in me and my music. We musicians always complain that music doesnt pay financially IT DOESNT, not as an up & coming artist anyway but I do live in hope, my management would not like me saying this but online profiles do exaggerate somewhat. I…

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A few words on wireless substitution

It doesn’t make sense, No Cellular just an hour outside a major capitol city, and no payphones anymore, most of my friends have dropped landline for cellular only, and if they could provide coverage right outside the city as I drive, I would only need one phone. What we really need, is more competition. To drive down prices, and make them actually compete, not agree on pricing.

Angelus Novus

This week, Statistics Canada released some results from its “Residential Telephone Service Survey.” Last conducted in 2010, the 2013 figures are notable because they show that “wireless substitution” is picking up steam, especially amongst those younger than 35 years of age.

The report notes that “Total cell phone use, whether used exclusively or in combination with other types of phone service, continues to grow in popularity in Canada. In 2013, 83% of Canadian households had an active cell phone, up from 78% in 2010.”

Growth in cell phone use by Canadians should not be a surprise — considering that it has for some time lagged behind the rest of the world, we’ve clearly got some catching up to do. In fact, Canada’s “penetration” rate – cell phones per 100 inhabitants – has been the lowest of 34 OECD countries since 2006, when it overtook Mexico for last place spot.

John Greenwood over at the National Post…

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Stop Following Me !

Are you stalking me? Because, that would be kewl!

Stop Following Me

 I’m not much of a Stamp Collector. I did it as a child, still have my collections, some are even valuable. But I don’t practise that childhood pastime as I once did, but recognize, that for many years, it provided entertainment, the social side of trading with friends, established some tenacity skills of sticking with a hobby. And for those who continue to collect stamps (or coins, rocks, shells, whatever), good for you, it just isn’t for me any more.

 I put aside stamps for my son, and my grandson, over my many trips to other countries, and with my correspondence world-wide. No one sends letters much anymore; it is harder to find collector stamps in the wild, most have to be purchased at a Post Office as First Day Covers. I think those early hobbies help define character in our children (and some adults) and should be encouraged whenever the interest is shown.

  Many people collect items of interest to them. I never understood spoon collectors. During my time in the Navy, the phrase I hated the most before a long deployment was “Could you pick me up a spoon in each country?” Why a spoon? Why not the best selling Music CD release from each country? That would be far more valuable and useful, than a wall full of wooden plaques holding spoons from countries you have never seen, and will never visit.

 That’s how I feel about Social Media. Some are still collecting, this time followers, which is fine, except they have never talked to those people, never read their tweets, never interested in the content, just the numbers. Is this about the Badge, or accomplishment to brag your status, or is there a reason you don’t block every person that tweets “GET MORE FOLLOWERS!” I do, I block them, and everyone that follows them. If someone blindly follows every person that follows them, they are just being silly. You have no idea what that new follower is about.

 How many people can you follow? I suppose some people can skim and pick and choose, but how many are you ‘really following’? If we all went on a Volksmarch, each walking in a different direction, would you still be following? No. It would be impractical, and impossible to follow two different directions at the same time. I don’t read a lot of books anymore; I do most of my reading online, or in digital form. I have a lot of interests, some stronger than others, but a wide range of topics amuse me, and I suspect some of the shared content is appealing to others. I’m assuming that is why they follow me.

 In my normal login morning, I see overnight followers from other time zones, languages and all walks of life. If I am engaging people, the conversation keeps me from doing other things, reading the news, and curating my shares. Eventually, those chatting morning people will go to bed, others are at work, and I will peek in on the content of the overnight followers. How can you tell if they are worthy to follow? Not simply because they followed me? I have no idea who they are, or what they are going to share next.

 I have an online newspaper that gathers content from the people I follow, and their shares. A friend of mine is rather big into the business of Social Media and was shocked when I informed her that her online newspaper was full of sex adverts and soft porn. How does that happen? Well, it happens, when you blindly accept a follower, who happens to run an escort service, porn industry worker, or just a jerk. You don’t have to follow everyone. This isn’t discourteous; someone might follow me for my strong interest in News stories or Music interests. Why would I be interested in someone that shares only dog pictures, I am a cat owner! (I love dogs though, so that was a bad example)

 I don’t like Anime, Sports, or Trolls, and if you have no idea what a BOT is, check your followers. Automatic ‘Robots’ follow people with higher presence, just to draw from their credibility and appear to be quantified by that influencer if they follow back.  Don’t give them that chance. If you know, and are certain, that any BOT is following you, block them, report them (chances are your social media platform has Terms Of Service stating automation is not allowed) and do not follow anyone that is playing Stamp Collector and looking for more #TeamFollow idiots in the game.


I think the only time you should care about followers, is when you are analysing your own accounts. Are your tweets or posts effective and are they reaching like-minded people in places you intended? So, it might be a show of your hard work, being consistent every day, that you attracted a large following.  If you are in business, it provides the objective evidence of the usefulness of Social Media. Not everyone thinks it has any merit, you know, old skool TV advertisers who don’t believe online is the way to advertise.

 I see this with musicians frequently. They want their music to reach the multitudes, so they focus on the music (good idea) but not the online presence. So, let’s pretend you are a singer from Hamilton Bermuda trying to make a living, writing a few songs, selling some locally, or trying to get them to the mainland. How do you invade the Miami Charts from a 21 mile piece of coral in the ocean? You better have a great manager, because someone has to get you out there. This is the new era, no longer do people listen to main-steam radio choices, and they pick interesting songs from around the world. I listen to only one local radio station, but hundreds of Internet Radio streaming. I look for artists, wherever possible, I try to find their online presence and mention them in my tweet. I am disappointed if I don’t find them, or shocked to find someone with that skill-set I like, only has a few hundred followers. I have advised and tutored some bands to get started online. You don’t have to tweet often, but you have to be there, that’s the rule now: Thousands of musicians on Twitter, Goggle Plus, even Crackbook, but no idea what they are doing online, and don’t get the results they want.

 I simply can’t follow any more people. Above 500, I start losing track of ‘who is who’, or missing their tweets anyway, and various news articles I want to read. Sometimes you have to mention someone, to be seen in the stream; otherwise they only see random tweets. I often have all day to do this, not branding myself, so no need to tweet, but I know how it is done. I measure my effectiveness, and I see the results. I am disappointed when I return from two days offline, to discover Klout score and followers dropped off the same amount as a month of building produced. People are fickle. I have found that if I tell them I am offline, please wait until I get back, they seem to do that! That’s just an observation. But I have time to notice what works, what doesn’t, and I don’t do mobile, Smartphones or Tablets. I don’t do Social Media in bed, I am fully awake and sitting at my home office desk gathering content and reading. If I have to go to the store, I am offline. If I am driving between homes, there is no internet connection available; I can sometimes get a tweet in, but no time to download my replies or updates.

 So, here I am today, asking the question, “Is your follower count important to you and If so, why?”  Getting to 25,000 followers on Goggle Plus took forever. Then they seem to increase a thousand a week after that! I’m not updating every 1000, but sometimes I remind people I have a Goggle Plus account that contains a different audience than my Twitter followers: I might prefer to follow on G+ over Twitter, where there isn’t the volume of single tweets rolling by like a steam roller. I can pick people easier, look in on groups of people in different interests, and still use hashtags. 

Plus, my online Newspaper, The Rasta Rag, does not pick from Goggle Plus without manual submission.  So, as the weather gets nicer, chores between two homes must be done, but only one area has internet access, people will wonder why my habits change, where I went, and the fickle ones will drop off. Those with a real reason to follow will probably wait me out, and when I discover them, I may follow back; I really prefer never to unfollow people if I can.

 I tend to use the platforms that receive the most interaction, Twitter first, Google Plus second, and sometimes I never use Tumblr for a month! No one seems to be reading, no replies, no need. Instagram is making it big, but yet only available with a mobile device. Sometimes I don’t use my Smartphone for a month, except to answer a call. The real trick to followers is the engagement. My friend joined Twitter, followed Gaga, said ‘Hello’ and was disappointed she did not get a reply and left Twitter!  People follow Lady Gaga for her music, in the millions, and I am a DJ and I don’t follower her. But, I bet if she said ‘Hello’ to me once, I would. Think about your reasons to be here, and how you can make your experience better, even if you have no brand to promote, curate and RT really good content, but don’t get the following, remember the engagement rule. Let people know you are here, a real person, with the ability to speak. People love that, and follow in droves!

 ♫ Follow Me ♫ – Uncle Kracker https://www.youtube.com/watch?v=0Gjx-ZQuQ_Y 
                                        Music Video #NowPlaying

 In case you would like to look in on my activities, here’s a partial list:

TwitterI do my best work there, I follow all I can handle now;

Google PlusIt replaced Facebook in my former life, more space to type, the platform that follows the most people, and has my largest following;

YouTube(Remember, I am not a musician, or promoting a brand) where I make playlists of the categories of music I have listened to. But I tend to save any video listing of interest to view later, if just for my later use, they are not publically shared;

 TumblrYou’re looking at it: Originally used (incorrectly) as a Blog Space, it became a drop zone for longer content, but without engagement to prompt me to do more, it sometimes gets ignored;

WordPressIf you can find a way to annoy me, hit my hot button with some social or personal injustice, this is where the longer blogs take place. A company is behaving in some way that I feel would be important to let the public know about, and personal fights against the corporate bullies, would be found here. Get me on a tangent and watch me write;

InstagramI never had a Smartphone until recently. I could view pictures, but not have an account. I live online, but can’t use this platform without a mobile device. Rarely used, unless I get a picture with my phone for some reason. Probably mostly my cats;

Pinterest, I think I was attacted to that 99 percentage of users being women, and I wanted to get in there like a dirty shirt before any other male discovered where the girls were hanging out. I could share my pictures and funnies and ideas anywhere, but decided to join this when it started, now it’s just the girls and I sharing fuzzy-warm pictures;

KloutThis is supposed to be a measure of online influence. So much so, that companies give PERKS, or gifts of their products to top influencers. I have received many boxes in the mail when my Klout score was high. However, it does’t measure most of the platforms I use. It measures Twitter great, Google Plus it seems to ignore, and it leans heavy to Facebook, a platform I do not wish to use again. Miss a day on Twitter (or Facebook), and your Klout score drops. It doesn’t matter if you engaged a thousand people on Google Plus, Pinterest, Instagram or Tumblr. I place less value on Klout these days, but check it from time to time, but if you use it, I always appreciate your K+

Rasta ™ – Retired Navy, activist, past DJ/Performer, big on Music, very Social, seldom serious, a news-fiend, relentless when scorned and Screwed by Bell Mobility, Canada’s largest Telecommunication company with the worst Customer Service in the industry.

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COMPLAINT: NS Power Inc., an Emera Corporation by @NSRasta #UARB #NSPowerInc

UPDATE: 2015/02/20 (Smart Meter near bottom)

HISTORY: On Monday, 29 September, 2003, Nova Scotia was hit by Hurricane Juan. When it made landfall, it became one of the most powerful and damaging hurricanes to ever affect Canada. Due to the overwhelming damage to homes, finding a contractor to make repairs to my house was impossible. I had been in the process of negotiating an estimate to put new siding on my home, but there was no chance of finding anyone for a very long time.

I had no choice, but to begin repairing myself, and as I installed the new siding near the electrical entrance, there were only two options:
– Call in an electrician (if available), and remove the meter and electrical mast (pole), and then install the new siding and replace the equipment, or
– leave the equipment untouched, and simply place siding around it in an aesthetically pleasing manner, while leaving the meter visible to be viewed by bimonthly Meter Reader employees of Nova Scotia Power (NSP) (an Emera corporation).

I carefully trimmed siding, in such a way, to leave the meter untouched and visible to be viewed at all times. There was no safety issue for the Meter Readers that NSP employs. Over the next 9 years, approximately 54 bimonthly readings were taken, by safety trained employees of the power corporation.


VIOLATION NOTICE (which started my investigation and complaint)
On 6 September 2012, I received a notice in my mailbox, from an inspector of NSP, that read as follows:

Code Violation – 6-408 – Description: Metering Standards as per Canadian Electrical Code requires meter base to be free of any permanent obstruction to change or service meter devices as required by Regulator.

NOTE: The Canadian Electrical Code is not an easy manual to access, and it cannot be signed out at the public library. So, I took a fair amount of work and research, to find out what code I had violated. I found no such reference to code 6-408 that explained this necessary action. No electrical work had ever changed since the siding was done, so there was no new codes to follow or permits to obtain. The reporting inspector would not talk to me.

The notice continued to say:
All remedial work must be completed on or before 2012/10/06. Please contact the Local NSP District Office when the remedial work has been completed 428-6230

I immediately called the number provided, and asked to speak to the inspector who had signed the report. I was denied contact with him. When I informed the NSP telephone reception employee that I would not comply with anything, if I could not talk to the inspector who signed that report,  I was told, “in 30 days, my electrical power would be disconnected for failure to comply”. This started a never-ending fight.
(I even had to contact my Councillor to get dialogue started) *footnote

This was at a sensitive period for NSP, as they were appealing to the UARB regulators, to increase electrical power rates by 3 percent. I filed a complaint with the UARB, which got an immediate response by a lady from NSP Public Relations, to address the complaint. I insisted the inspector contact me, and again, was denied. After several attempts, a different inspector came to my home to talk to me. I took him to my meter, showed him the issue in question, and asked him what safety violation he was addressing, since the Electrical Code of Canada does not address this issue. I also discovered in my investigation, that the only piece of electrical equipment in my home that did not have to meet the CSA Standards, was the meter provided by the power corporation. (directly verified with the head office of the CSA)

While waiting for the inspector to contact me, I went to every available source of regulations listed by NSP, and found errors in their webpages, older regulations that were no longer in effect but still linked on their website. Further, their employees are trained in safety, including Meter Readers, and inspectors. When the inspector started quoting additional things, I asked if he received the same training as the previous inspector who refused to allow me to speak to him. This inspector had just returned from additional training that day, and I asked how these safety-trained Meter Readers, could have overlooked this issue more than 54 times in the past 9 years?

I would like to see the records of the Safety Training they received, both the meter readers, and the inspectors to verify they have taken the training that the webpage assures the public that they have received. Nothing was ever provided to me.

Nothing I could say would change the mind of this inspector. It was clearly (according to him) an unsafe condition that must be addressed. I could find no such regulation, and due to the lack of Safety Training records and differing opinions, I am not confident that he is in a position to be making such claims. He even implied that the sag of their power wires, might be caused by the power mast pole being pulled away from my home. You do not need any training to see that the 3 foot exit point from the top of the roof, does not even have a loose shingle, but the power wires have been pulled up and tightened several times over the years that I have been living here, unrelated to my equipment, but normal weather stretching and wear on the wires.  My neighbour has his power wires sagging on my garage roof.

The item quoted on the Canadian Electrical Code, does not read exactly as the inspector would have me believe:  EXCERPT from reference 6-408

6-408 Location of meters
(1) Meters and metering equipment shall be
(a) located as near as practicable to the service box except as provided for in Subrule (2);
(b) grouped where practicable;
(c) readily accessible;
(d) not located in coal bins, clothes closets, bathrooms, stairways, high ambient rooms, dangerous or hazardous locations, nor in any similar undesirable places;
(e) if mounted outdoors, of weatherproof construction or in weatherproof enclosures; and
(f) in compliance with the requirements of the supply authority.

(1 e) I am providing better protection from elements than they afford their own equipment.
(1 f) Requirements  may have changed several times since my siding work, or the original installation.
The utility provider, NSP,  might be acting on a whim, and not a safety concern)
While the inspector insists that ‘it is a safety concern’, none of the company’s Safety Training during the previous 9 years had been sufficient to detect this inspector’s urgent concern, prior to 2012. Perhaps they should put as much effort on their own Safety Management, as the requirements they are placing on their customers, and especially, ME!

What I believe:  Since I have clearly proven that this is not a safety concern (or, if it is,  NSP has a liability issue, for risking my safety all these years through improper training or neglect). The real reason,  (most likely) is that, without seeing the base of my meter, there exists a potential to hide a by-pass to the metering, which would rob the corporation of profits: the same profits they are spending to give ludacris raises to their own CEO, who competes with no one in the private ‘monopoly’ corporation.

All these pictures and even more information, were provided to the UARB regulators, since the Inspector that wrote the original violation, has yet to follow-up on his own report, or provide any communication with the customer. Perhaps he lacks the qualifications to defend his findings, and deferred that task to the second inspector, who was receiving additional training on the day he came to address the issue.  

The full meter extends beyond the siding, with only the base and collar not shown.

Showing intact seal, without any meter bypass

Shown to Inspector, verifying intact seal, and no meter bypass or tampering.


Should the public know about this Profit over Safety interest? I think so. I didn’t want the grief of all this badgering and harassment by NSP, and this could have been resolved by simply walking away before they caused me all the research time and worry. Since they choose to be adamant and wrong, It becomes my responsibility to expose these problems within the NSP corporation, and file complaints with the regulators that allow them to control power rates. Perhaps if this continues, I may discover other Safety issues with their employees, unrelated to Meter Reading and Safety Training.

Mainstream media was contacted when I was refused contact with the inspector who left the non-compliance report in my mailbox, but no one seemed interested in reporting this infraction or the pathetic safety record of 9 years of failure to notice this, and for that reason, I have prepared this story for all to read. While this is my opinion, I have been trained to objectively audit such matters all my career.

This  may not reprinted or quoted by any media without my consent, as I provided that opportunity, and it did not interest them, when it was most timely, in 2012. If this becomes newsworthy now, you should ask, and I will decide who may reprint or interview for additional information.
It may be shared ‘as is’ via sharing buttons at the bottom, as a means to distribute this opinion and blog to others.

NSP: Nova Scotia Power Inc (Emera Corporation)
UARB: Nova Scotia Utility And Review Board
If you have a concern about NSP, this is where you file your complaint
Canadian Standards Association


My Background:
I am a certified ISO 9000 auditor (Quality Standards) and have had extensive training in Compliance to Quality, Safety, and Environmental standards.
I have been employed as a member and adviser of Occupational Health and Safety boards. This required me to research Industrial standards for compliance and enforce adherence to  regulations in place. For several years, I provided reports to senior managers on risk management, adherence to regulatory bodies, and provided reports of non-compliance and follow-up to ensure shortcomings were addressed.

I am a 2nd class Power Engineer, and former (equiv) 1st class Marine Engineer, in propulsion, main, auxiliary and ancillary mechanical systems and power distribution.

Nova Scotia Power Inc. (Emera) should be able to easily establish who is making this complaint, or they have bigger issues at hand, such as record keeping, and personnel  management, and safety training. I have left my name out intentionally, as I have also left out the name of their employees, including the two Inspector’s names, and those who addressed, or failed to address my concerns.  If required, I can provide those names, and copies of the initial report, all correspondence, and replies and standards sent to me by the UARB.  They have taken this far enough, but may wish for me to continue; I leave that decision in the hands of their senior management to address: Get to the bottom of your personnel, training, and public relations issues, before you require me to provide personal shaming of the employees involved.

Feel free to have your inspector bring his training records, and those of the many Meter Readers over the past 10 years, that verify you are in compliance with the training you assure us is in place on your website.

Certified Electrical or Building Contractors are welcome to weigh in on this blog, if they believe I am in error in my findings. If you feel the structure of my roof is not strong enough to keep the mast in place, or if you believe there is a safety concern with the non-CSA approved meter, that would make it dangerous or non-compliant with codes. Bear in mind, there were no changes to the electrical connection since it was an approved installation at the time the home was built.

Meter Reader Safety 

At Nova Scotia Power, the safety of our people and our customers is always the number one priority. Our Safety Excellence Awards program is one of the ways we recognize employees and teams across the company for their outstanding contributions toward continued safety excellence throughout the year.” (via NSP website)

Nova Scotia Power employees, who have been working in my area have received awards of excellence (43 awards – ‘SAC’), and presumably, some who received these awards found no safety infractions or concerns since 2003, re-affirming that perhaps,  there is a failure of leadership and due diligence, possible neglect, or just mismanagement, if any of their employees received those awards in error.

Anticipating there might be an upgrade to Smart Meters, I mentioned that I could easily provide access for that installation, although I have my own safety concerns about the use of  ‘Smart Meter’ in the province of Nova Scotia, particularly since meters do not comply with CSA standards.

Smart meters will eliminate meter reader jobs (first-line safety management taken away?) and come with various concerns, of Cost, Safety, Interference, Health Risks, Fire Hazard and Privacy concerns. I WOULD URGE YOU TO PERUSE THE LINK PROVIDED! It would take three more blogs to provide as many links as you might obtain by yourself with the use of Google, as this was just a random sampling of consumer concerns available.

Here’s what a Fire Captain (someone with considerable expertise in Fire Safety) says:
Matt Beckett is a fire captain, who replaced all electrical devices in his home (All home electrical devices must be Safety Approved). and then his Smart Meter caught fire.  BC Hydro states that all their Smart Meters are certified by Measurement Canada and Industry (NOT CSA). CSA has had numerous concerns and inquiries about Smart Meters, and Measurement and Calibration testing is not the same standard as Canadian Safety Association (CSA).
Smart Meters have been reported to elevate electrical costs, because they measure the electrical distribution in either direction (IE: If you had a Wind Generator supplementing your electrical power, any overage could feed the power grid, but still calculate the power you generated as billable, because it measures the amount across the meter in either direction.)
Consumers do not benefit from the use of smart meters, and may result in loss of privacy and potential terrorism threat.

If I knew your electrical consumption at any time, I would know your usage patterns, when you are home, or away on vacation, and provide an opportunistic criminal with enough information to know when to make you vulnerable to crime.

Last year, after an extensive discussion with the second inspector (I was never given the opportunity to talk to the inspector who signed the report), we arrived at no conclusion. In order to address my complaint, and close the report I made to the UARB authorities, he wanted me to make some changes to my house siding. I have ‘a life’ (outside of reviewing their training standards), and was not about to tear siding off and work in the cold in October. He said, we would look at it again in the Spring 2013, and here we are, at that moment. I have received an email asking if I have made the necessary change yet? I have not. We aren’t even finished with below freezing temperatures yet, and cold siding could break easily and cause me more grief.
It is still cold outside. It is much warmer inside.  I have wasted another day to post this, in the hopes that someone, will shake their head, and realize that neither NSP, nor I, wish to go through this grief again. If it was good enough for more than 50 meter readings, by several safety-trained employees, there must surely be another 9 years that they could turn a blind eye to it, as they have since Hurricane Juan.
They have already gotten their 3 percent raise, and their CEO is getting a paycheck commensurate with a fortune 500 company CEO, even though NSP is a monopoly, and competes with no one.
Considering some obvious blunders captured in the media, and by Nova Scotia politicians about over-charging consumers, I think they should invest a little more money in their public relations, and not in ‘chasing around people around who might have more time on their hands’ to watch the quality of their performance better than they do.
I have the time, I have the tenacity, and I am annoyed by their condescending and arrogant approach. 


To garner any response from Nova Scotia Power after the initial report, considerable calls had to be made, including to my Councillor, and a complaint filed with the UARB regulators. The open, customer service and public relations image the company portrays is not as they would have you believe. Even the second inspector, stated that the threat to disconnect my power was a mistake, and if my Councillor had not intervened, I probably would be in the dark today, because no one would talk to me. NS Power cares less about its customers than they would have you believe, and if there was no complaint that they had to address with the UARB, I would never have seen the second inspector. In a real world, with competing businesses, I would have been dealing with the competition. In a Monopoly Corporation, they are not threatened by a customer complaint, by violating their own guidelines, and appear to be thumbing their noses at the Nova Scotia politicians.

It’s time to clip a little control from the monopoly, or find a political party that can. Price gouging and sending CEO kids off to college at the expense of Nova Scotians, is unacceptable, and from a Quality Assurance perspective, this company cannot meet its own policy statements. Say what you do, and do what you say!  Stop hiding from  dialogue. The customer does not come first. Profits do. You’ve made your point. I’ve made mine.
If you see your Meter Reader, or an Inspector, or any Nova Scotia Power Employee, stop and ask them what their “seven minutes for safety” briefing was on, at the start of their shift. You paid for it, you should be able to request it.

Google in Smart Meters and see what you find. Here’s another link to a video you should view on Smart Meters.

Customers says Smart Meters making them sick

Headaches, nose bleeds, muscle cramps, cognitive dysfunction, fatigue, skin irritation and irregular sleep patterns are just some of the symptoms sufferers describe when they are exposed to electromagnetic fields.
Three states instituted moratoriums on Smart Meters, class action lawsuits were filed, and at one time, in California, 47 municipal jurisdictions had demanded a halt to installations of the meters.

Comparing Personal Choice Cell Phones to Mandated Smart Phones is unreasonable.

N.S. Power accused of underpaying for solar energy

Depending on what information is provided to the consumer, there is supposed to be a meter life cycle, either for calibration purposes, or for meter replacement. I have heard 10 years was the limit (I have no link) but let’s pretend it is 20 years, I would have been overdue to have my meter replaced, but this has never occurred, so unless there is a Smart Meter in the forecast, the frequency of upgrades, life cycling, and equipment maintenance, seems to be much longer than 20 years, some employees may say they have seen meters unchanged for 30 to 40 years. This information is not provided on the Nova Scotia Power website, or available on the regulatory UARB website. So, there is no good reason to be upgrading to Smart Meters, since the accuracy of the metering device has never been a concern in the past, and perhaps we should be raising questions about why that is? Your gas pumps have to be re-calibrated for accuracy, based on temperature and wear, but not your electrical meters. The Electric Act of 1998 should contain a reference, but does not. If I encounter a reference at a later time, this blog will be updated to provide the reader with that information as well. You should bookmark this page to return, should additional information be obtained later.

NOTE: I have no personal gain in addressing these issues. All I really wanted to be, was left alone. If Nova Scotia Power provides me with an exemption to their requirement to make changes to my siding and gets off my back, I will remove this web blog, and put the matter to rest. If they continue, as I expect they will, I will continue to consult regulatory bodies from the every available source, and provide it here in one place, for all customers to read.
Perhaps one of the Nova Scotia Politicians, hoping to win public opinion, would look into that matter before the next election. We will be watching for their concern before we vote. 

Nova Scotia Power Inc. needs to be regulated a little bit tighter.  Now, a Nova Scotia Man has filed a privacy complaint, and as usual, NSP has declined to reply t

Man to file privacy complaint after personal info released by Nova Scotia Power Inc –

http://www.cbc.ca/news/canada/nova-scotia/story/2013/05/15/ns-nsp-privacy-complaint.html ( via @CBCNS )
90,000 received home energy audits from 3rd party contractor using Nova Scotia Power  customer information!

CBC News contacted NSP to ask if it had consent from the 90,000 customers whose personal information it sent to Opower.

Spokesperson Neera Ritcey did not answer the question and declined an interview.

She responded by saying, “Protecting our customers’ privacy is our top priority. We have done our thorough due diligence on it.”

SOUNDS FAMILIAR: NSP is a Monopoly, that needs better regulation. They don’t have to provide interviews, safety training records, or answer to anyone it seems, and customer service is not their specialty.  Wait and see what they get away with next.
Time for a REAL UARB review!

1 JAN 2013 Changes to Nova Scotia Power Regulations (PDF – Download)
Highlights include:

No agent, employee or representative of the Company shall have the authority to make any promise, agreement or representation, whether verbal or otherwise, which is inconsistent with these Regulations and no such promise, agreement or representation if made or given shall be binding on the Company.

(Sounds like NOTHING that is said by any employee, in error, by bad practices or training, is binding. My discussions on the phone with representatives, or verbal agreements that the inspector has claimed, are not binding to the company under this policy makes “null and void” any verbal discussions made prior. Someone outside the company who can make legally binding decisions for the company must be attained. Since the supervision of their operation falls under the UARB, there should be no further need to deal with Nova Scotia Power Employees at any level, is binding on the company)

If, in the opinion of the Company, any Customer has failed to comply with these
requirements the Company shall, after written notice to the Customer, discontinue
electric service to such Customer. The standard connection charge will apply if service is
subsequently reconnected.

Written Notices are not binding on the company, made by any employee, outside of these regulations, but that burden is placed on the customer, at the risk of disconnection threat? The verbal agreement made in 2012 is now confirmed to be “null and void” as the inspector, the spokesperson that has contacted me, or any other person who is trained and employed by the company, is not legally binding? The UARB will have to talk to Nova Scotia Power’s legal adviser, as he is paid quite well for his services. This isn’t something that I should concern myself with at the mere *employee* level, which their amended regulation is clearly absolving them of, including any responsibility of training, or expertise, credentials or adherence to company policy or changes. Nice corporate safety net, why bother to contact the company at all?


July, 2014 – Never hear from NSPower anymore, can’t even get their attention for a SAFETY CONCERN: Seems wires that they splice together, are normally covered with insulation, but over the years, and many wind storms, there is now bare wires exposed, a foot from my roof, near the steel electrical mast (that runs to the meter) and within 6 inches of each other, or perhaps my hand, when cleaning the roof drain gutters.

They used two Safety Inspectors to bully me for my Cosmetic siding near the meter, but when real safety concerns come up, I can’t file a repair order or even get them interested in reporting it for the next available road crew to assess. I did call the UARB (regulatory body) to see if they can wake up the monopoly to DO THEIR JOB, since only they regulate Electrical Safety from their transmission lines, to the Power Meter of your home.

Let’s see if they understand Due Diligence in Canadian Law: They know there is a problem, and ignore it, and the wind sparks the wires and burns my house down, that would kind of make them legally responsible for the loss, right? Profit before People, remember those 47 safety awards in my area? Do they draw them from a hat, or based on some Safety criteria?


2014-02-20 UPDATES

Surprising to see that many of the ABOVE LINKS to SAFETY have been removed. Before, you could search Nova Scotia Power webpage for Safety awards, history, Safety Policy, training, all removed since reporting the discrepancy between what Emera says they do, and what they can prove they do, in the aspect of Safety. Soon, they will want to add Smart Meters, that every Power company is attempting, you should be very well informed before that time.

SaskPower ordered to remove all smart meters in the province

The minister responsible for SaskPower Bill Boyd said the utility company will be taking out all 105,000 smart meters around Saskatchewan.

“I think the concerns about safety are paramount here, the concerns are significant enough, anytime families are at risk in Saskatchewan, actions have to be taken and that’s why we’ve directed SaskPower accordingly,” said Minister Boyd.


Homeowner calls on SaskPower to recall smart meters after one explodes at his home early Saturday morning. Another SaskPower smart meter explodes in Saskatchewan
Ontario ombudsman André Marin is set to announced an investigation into Hydro One’s billing practices for its smart meters. SaskPower installer requirements questioned after smart meter fires
SaskPower, SaskEnergy to begin installation of smart meters in Saskatoon and around the province. Smart meter installation begins in Saskatchewan
Ontario ombudsman André Marin is set to announced an investigation into Hydro One’s billing practices for its smart meters. SaskPower reports small number of smart meter concerns
The removal of the smart meters over the next six to nine months will cost around $15 million, according to SaskPower.

Global News


Nova Scotia Power’s parent company top 3 executives worth $7.9M via CBC News

It’s crazy to think that Emera pays top executives as if they were competing with the top execs in similar organizations, whose companies compete on the open market. This is customer money gouging.

Posted in Customer Service, Opinion, Writing | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Spell chequers dew knot work write (sic) via @novascotiarasta –

Spell chequers dew knot work write.

Am I the only one that grew up, fearing the misspelled word?
Grandmother and aunts taught school at one time, and we were constantly corrected for bad grammar, spelling and slang.

Some of my early views went like this:

Using profanity or bad grammar became indicative of poor education.

Therefore, I always attempted to correct spelling and grammar.


Yes, not everyone who makes typos, grammatical or spelling errors, lacks education.  But, that is the message that gets conveyed anyway.

The internet jargon, and one finger typists, and apathetic people drive me insane. I have become my grandmother, wanting to have editing privileges extended to allow me to correct all your mistakes, like these:


I’d like to have some to
You mean “also“? That would betoo

I’d got a few
medals while in the military.
They were made of some kinds of metal.

seen it yesterday. No, you saw it yesterday!

I could list examples forever. No one seems to care anymore. If we misspell a word long enough, we try to get it added to the dictionary.

What goofy person (probably Bush) thought up “Terror Attacks“?

Someone explain why the noun is Attacks, and Terror is used as an adjective, while it is a noun? “Terrorist Attacks” for crying out loud!


We can only claim to speak English, we certainly can’t write it!

Many years ago, I took a one year, total immersion French Course. After a year of speaking and writing French, I forgot a lot of English words. I used to keep a dictionary beside me to verify the correct English spelling after that. Now, with the internet, you should have this link bookmarked:  http://dictionary.reference.com/


Here is the ultimate spelling disaster: A professional, advertising business on the internet, with a website so full of grammatical or spelling mistakes that it looks like a child runs the business. Not all businesses are conducted by college graduates. But if you cannot spell, hire someone who can, or get a bright friend to proof read your website before you publish it to the entire world, and openly appear unprofessional.


Which advert would interest you, if you were looking for a Caravan?

“Well maintained 2006 Caravan with low mileage and many options.”


My biggest faults in typing are nearly always intentional. I type fast, like I speak, and touch type.  Or I might be up late, tired, with blurred vision, so there may be some other *typos*. Mostly, I miss a letter, or my fingers type out of turn, so that THE gets spelled TEH, for example.

And I use CAPITOL letters and “QUOTES” and *OTHER* means to emphasize something. This is something I adopted on the NET, like using emoticons, so people can tell when you are STRESSING or EMPHASIZING something. Doesn’t make it correct, but it was intentional. Now it is a bit of a habit. And I can’t remember which words receive capitol letters to start. Proper names, and Her Majesty’s Canadian Ships (HMCS), are in Capitol Letters, right?

That is why I like reading those BLOGs, written by professional writers, or those with the same type of upbringing I had (where spelling and grammar went right along with learning to ride a bike or dressing yourself).

Posted in Writing | Tagged , , , , , , , , , , , , , , | 2 Comments